14. An error message - fault code is appearing on my Ducted heating wall controller | Thermostat
a. If something has interrupted the heater’s operation and Error message appears on the screen, write it down. This code contains information that will help Technician to deal with the issue that requires attention.
b. Refer to error codes in your owner's manual. Usually there is a list of faults customers can rectify safely. Try to reset the Error by turning OFF the power supply to the unit at the power point located adjacent to the heater or press RESET button. This may reset the heater and restore it back to normal operation.
c. If the heater does not resume normal operation or the error message re-appears, It's an indication the heater is not operating due to a malfunction or fault with the electronic control module or other heater components.
When professional assistance is required, we are ready to help. Contact REPAIR Heating & Cooling and our Technicians will identify and solve the problem for you.